At Lotte Duty Free, you can seamlessly place an order in-store or online for a wide range of products, from luxury goods to local specialties, and conveniently collect your purchases upon arrival when you return back from your trip.
This process is designed to enhance the shopping experience, ensuring a hassle-free and efficient shopping experience.
Enjoy 10% off* when you pre-order and collect on return. Discount automatically applies at checkout.
*Terms & Conditions apply, refer to below.
Terms & Conditions
Only for Pre-Order & Collect purchases. Offer excludes Tobacco and JB Hi-Fi.
Frequently Asked Questions (FAQ)
When can I place my order?
When preparing for your next international trip you can pre-order duty free products online up to 60 days before you travel and conveniently pick it up at the airport on departure or arrival. Minimum timeframes apply in each location as follows:
*Brisbane: Order a minimum of 24 hours prior to collection in store
How does our click & collect service work for our airport locations?
You can place your order online before your flight with these easy steps:
- Ensure you have the following items handy:
· Passport details
· Flight details – number, time and date
· Credit card – must belong to the person travelling and collecting the goods - Register or login to save time
- Shop by Category / Brand or Sale
- Select the International Airport you will be collecting your goods.
- Add goods to cart or continue shopping
- Review your cart
· Select your collection destination
· Check the duty free limits of the country you are transiting through and arriving into
· Check quantities ordered
· Enter any voucher/coupon codes – ie travel booster, promotions - Select where you will be collecting your goods: the departures or arrivals store
- Enter your passport and flight details and nominate the date you wish to collect your items
- If you haven't logged in or registered, you will be given the opportunity at this time. We need these details for Australian Border Force compliance and to ensure we can contact you if there are any issues with your order
- Enter your gift card details or proceed to payment.
- Enter your payment details and tick the box next to 'I'm not a robot', then press SUBMIT MY ORDER.
- Print your email confirmation To collect your goods visit our Collections Counter
- For any queries, please contact our Customer Service Team on enquiries@lottedutyfree.com.au or 1300 388 937 within Australia
Is there a minimum order quantity?
No, there is no minimum order quantity or minimum value on orders both in-store or online as long as the purchase quantity fits within the limits of your transiting or final destination.
May I place orders for other people?
Due to Customs Regulations, you may only order for your own requirements and in your own name. Therefore the customer's name must match the person travelling internationally in order to collect the goods.
Do I have to pay tax (GST) or duty on the goods ordered?
No, all our sales for international flights are tax and/or duty free.
Why can't I order a product online that I saw in your airport store?
Our online selection is not as large as our Airport store. Please contact our Customer Service Team to check stock availability or you can purchase these items when you're next at one of our Airport stores.
How can I pay?
You can pay using the following credit cards: VISA, MasterCard, American Express and Diners.
Which currencies can I pay in?
In-store we accept multiple currencies, however you can only pay in Australian Dollars for your online order.
Please contact Customer Service.
常见问题
你知道在澳洲机场购买的免税品可以带回澳洲使用么
💯答案是：可以！
大多数人觉得在澳洲购买的免税产品一定需要带出澳洲，但事实是：
你可以在免税店购买一定额度的免税产品，并带回澳洲使用❗❗❗
这意味着👉您可以在离境前60天内在线上机场免税店或离境时在机场免税店订购产品，并选择在返澳时在出海关前轻松提取您订购的产品！
👩🏫敲黑板❗❗把您在澳洲购买的免税品在返澳时带回境内回需要注意哪些❓
🎯免税额度：澳洲对带回境内的免税品有一定的额度限制:
一般来说，每位成年人（18岁及以上）可携带不超过9️⃣0️⃣0️⃣澳元的免税品进入澳洲(不包含烟酒）。对于未成年人，这一额度是4️⃣5️⃣0️⃣澳元。
酒类：每位成年人可以带回不超过2.25升的酒类。
香烟：每位成年人可以携带不超过25克的烟草制品（相当于一包香烟），外加一盒已经打开的香烟（不超过25支）。
其他商品：例如香水、化妆品、电子产品等，都包含在900澳元的总额度内。
申报义务：如果你带回的免税品超过了上述的额度或限制，一定要在入境时如实申报。否则可能会面临罚款或其他处罚哦！
🧑✈️具体规则以澳洲海关官方文件为准哦❗
✨如何在乐天免税店提前购买免税产品，并在返澳时取货？
⚠️注意❗❗根据相关规定，仅当您搭程的国际航班为【直飞航班】时，您才可以选择“到达后取货“这种购买方式哦！！如果您的行程包含在澳洲境内转机，您则无法选择“到达后取货”这种方式！
1购买过程：
⭕登录乐天免税店官网，挑选你心仪的商品，正确提交您的到达航班及个人信息并完成付款。稍后你将收到一封包含订单详情的确认邮件。
⭕您也可以在出行前，在乐天机场免税店购买产品后告知店员您期望在后期返澳时取货！我们将为您免费寄存产品，在您返程时轻松取货！
2取货过程：
⭕返澳到达机场后，请记得在清关前领取您的物品！您必须携带订单确认信息，机票及护照前往领取柜台领取。
🔆温馨小贴士
• 提前了解你的航班和取货点的位置
• 取货时需要出示相关购物凭证&个人身份证件，请妥善保存好这些文件。
• 确保你购买的商品及额度符合澳洲入境规定
祝大家购物愉快，旅行愉快！
